The Freely plan is underwritten by Zurich and provided by Cover-More
Choose your country of residence.
Frequently asked questions
Itching to ask us something? We've put together answers to some FAQ below. We do appreciate, though, that sometimes you just want to speak to a human and ask directly, so don't hesitate to chat to us in the app or give us a call. There'll always be someone on the other end who is keen to help!
Who can use Freely?
What COVID stuff is covered?
How can Freely help me in an emergency?
I cancelled my policy and I’m only getting a partial refund, why is that?
How will my location be used?
How do payments work?
I want to buy a policy for my family/friend travelling to Australia from another country.
Am I covered for Cruise on my trip?
How do I add Cruise boost for my Domestic Cruise?
How do I add Cruise boost for my International Cruise?
Where do I submit my existing medical condition information?
I'm currently travelling and want to buy a policy, will I be covered?
The email verification link isn't working, how can I log into my app?
What payment methods do you offer?
What does the special excess mean?
Is there a special excess for Covid-19 claims?
What kind of activities are covered?
Does the price on my quote include all travellers or is it per person?
How do I extend my trip?
I made a mistake with my DOB, can you edit this for me?
I forgot to add another destination, how can I fix this?
How do I submit a claim?
Quench your wanderlust.
Join our mailing list for weekly travel inspiration, tips and stories.