Get help

Speak with our support team

Our support team is available every day from 7am–7pm (AEST/AEDT). If you need urgent assistance, our medical and emergency specialists are available 24/7 around the clock.

Chat in-app

Download the Freely app

Call us

Toll-free: 1300 772 183
Overseas: +61 2 8907 5085

Emergency assistance

Still got questions?

Answers to some of the most common queries we get are outlined below, but if you're still scratching your head over something Freely-related, jump across to our FAQs page and see if it's been answered.

Why do I need travel insurance?
How do I get a quote on your website?
How do I get a quote on the Freely app?
Can I still use Freely without downloading your app?
I'm already travelling and forgot to buy insurance. Can I buy it now?
Is there a cooling-off period in case I change my mind?
Do you provide COVID-19 cover?