What's covered?
We've simplified travel insurance with our bundled Explorer Plan that you can build upon with extra coverage. This way, you only pay for the coverage you need on the days you actually need it.
There's something special about zooming around new landscapes on a moped or motorbike. But to get coverage, it is mandatory that you add our Motorcycle and Moped Riding Boost to your Explorer Plan and satisfy the requirements, whether you’re driving or a passenger.
Riding a scooter, motorcycle or moped overseas can be so liberating – and much easier to find a park! Freely offers coverage for licensed riders and passengers, as long as the Motorcycle and Moped Riding Boost is toggled-on for the time that you’re riding. After adding this Boost to your Explorer Plan (at an additional cost), please make sure you’re clear on the requirements you must meet.
While in control of the motorcycle or moped, you must hold a valid Australian motorcycle rider's licence or Australian motor vehicle driver's licence.
You need to be renting the motorcycle/moped.
You need to have had an Australian motorcycle rider's licence for at least 5 years.
You need to hold a valid Australian motorcycle rider's licence while you're driving the motorcycle/moped.
You need to own a registered motorcycle in Australia with an engine capacity equal to or greater than the one you're renting.
You must be wearing a helmet.
If you're riding as a passenger, make sure the driver has a valid licence for that vehicle.
You are not riding in a professional capacity.
You are not racing or riding motocross.
You are operating the motorbike with care in a responsible and lawful manner and obeying all relevant road rules.
You are not impaired by or under the influence of alcohol.
It is mandatory to have the Motorcycle or Moped Riding Boost toggled-on and to meet the coverage requirements in order to be covered, whether you're driving or a passenger.
We've made buying travel insurance easier by bundling medical, trip and belongings cover in our single Explorer Plan. Get a quote and buy your policy in minutes.
If you need additional coverage for your trip or favourite gadgets, you can build upon the Explorer Plan by adding any of our Trip Extras.
Last-minute ski trip? Need a rental vehicle or motorcycle for the day? Embrace spontaneity and toggle on additional activity coverage for the days you need it.
We've simplified travel insurance with our bundled Explorer Plan that you can build upon with extra coverage. This way, you only pay for the coverage you need on the days you actually need it.
We provide coverage for overseas medical expenses, including hospital expenses for approvable claims. If things go really wrong, we can help with emergency repatriation or evacuation to bring you home.
Only applies to Overseas Explorer Plan
If you need to amend, delay or cancel your trip, we can help smooth out bumps in your travel plans. You can even increase your cancellation coverage in increments of $1,000 by paying additional premiums.
Build on your Explorer Plan by adding Trip Extras to get greater protection for your personal belongings, and enhanced delay and cancellation coverage. You can also toggle on Daily Boosts to get coverage for certain activities, from motorbike riding to adventure sports – and toggle them off when your plans change!
At the moment one-way policies are not available; you will need to select a date of return to Australia. We offer great flexibility with the option to set a return date at point of purchase, which can be modified later if your plans change. Please note that the maximum duration you can extend the policy to is 18 months from your departure date.
It's also important to be aware that if you purchase the policy while you are already overseas, there will be a 3-day no-cover period. This means that coverage under the policy will start three days after the date of purchase. We suggest planning your purchase accordingly to ensure you have coverage when you need it.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out to our customer support team.
Yes, you can get a quote and buy a Freely policy through our website, without downloading the Freely app.
But to be able to access and adjust your policy – and to toggle Daily Boosts on and off – you will need to download the Freely app.
We provide you with access to a highly-qualified team of medical experts and crisis specialists who are available round the clock to assist you in case of emergencies. Click here to contact our team.
If you're adding a Daily Boost before you leave, you will see an option to purchase this when you're buying your Freely policy.
If you're adding a Daily Boosts while you're away, you'll need follow these steps using the Freely app:
If the change was made successfully, you will receive an updated Certificate of Insurance via email to your nominated email address.
To extend the duration of your policy, you will need to use the Freely app. The steps to extend duration of your trip:
If the change was successful, you will receive an updated Certificate of Insurance via email to your nominated email address.
You can easily file a claim within the app. Navigate to your trip by tapping "My Trips" at the bottom of the screen. Then tap "make a claim" on your selected trip and follow the flow.
If you don't have the app, to file a claim with Freely, you can follow these steps:
Once your claim has been submitted, you will receive an email with your claim number. Please allow up to 10 business days for our Claims Team to assess your claim and reach out to you.
Yes, you can buy a policy while you're already travelling. However, please note that there is no cover under any section of the policy for any event that has occurred already or that arises within the first 3 days of buying the policy while you're travelling.
Yes, there is a cooling-off period. If you cancel your policy within the 21-day cooling-off period from the original date of issue, you may be eligible for a full refund. However, if you cancel your policy outside of the cooling-off period, you may receive a partial refund.