What's covered?
We've simplified travel insurance with our bundled Explorer Plan that you can build upon with extra coverage. This way, you only pay for the coverage you need on the days you actually need it.
Getting sick or injured when you're travelling is a real pain, but having travel insurance may help take away some of the sting. Medical and dental coverage comes with our Overseas Explorer Plan.
While at home in Australia we have a good public healthcare system, other countries are not so fortunate. Not only can top medical assistance be difficult to access in certain parts of the world, but it can also be wildly expensive. For these reasons, it’s a great idea to consider taking out travel insurance with good medical cover, which comes as standard with our Overseas Explorer Plan.
We provide coverage for several pre-existing mental health conditions, including depression and anxiety (provided you meet our criteria and haven't been hospitalised, required treatment or changed medication in the last 12 months).
If you get sick or injure yourself overseas, you may be able to claim unlimited medical and dental expenses incurred overseas. Cover will not exceed 12 months from onset of illness or condition.
Only applies to Overseas Explorer Plan
Freely can provide coverage for a range of pre-existing medical conditions and disabilities (provided you meet the requirements set out in our PDS).
We've made buying travel insurance easier by bundling medical, trip and belongings cover in our single Explorer Plan. Get a quote and buy your policy in minutes.
If you need additional coverage for your trip or favourite gadgets, you can build upon the Explorer Plan by adding any of our Trip Extras.
Last-minute ski trip? Need a rental vehicle or motorcycle for the day? Embrace spontaneity and toggle on additional activity coverage for the days you need it.
We've simplified travel insurance with our bundled Explorer Plan that you can build upon with extra coverage. This way, you only pay for the coverage you need on the days you actually need it.
We provide coverage for overseas medical expenses, including hospital expenses for approvable claims. If things go really wrong, we can help with emergency repatriation or evacuation to bring you home.
Only applies to Overseas Explorer Plan
If you need to amend, delay or cancel your trip, we can help smooth out bumps in your travel plans. You can even increase your cancellation coverage in increments of $1,000 by paying additional premiums.
Build on your Explorer Plan by adding Trip Extras to get greater protection for your personal belongings, and enhanced delay and cancellation coverage. You can also toggle on Daily Boosts to get coverage for certain activities, from motorbike riding to adventure sports – and toggle them off when your plans change!
At the moment one-way policies are not available; you will need to select a date of return to Australia. We offer great flexibility with the option to set a return date at point of purchase, which can be modified later if your plans change. Please note that the maximum duration you can extend the policy to is 18 months from your departure date.
It's also important to be aware that if you purchase the policy while you are already overseas, there will be a 3-day no-cover period. This means that coverage under the policy will start three days after the date of purchase. We suggest planning your purchase accordingly to ensure you have coverage when you need it.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out to our customer support team who are available [on the Get Help page].
You can obtain quotes and buy policies using our website however, for the best Freely experience and to have access to your policy and to edit same, you will need the Freely app.
We provide you with access to a highly-qualified team of medical experts and crisis specialists who are available round the clock to assist you in case of emergencies. Click here to contact our team.
If you're adding a Daily Boost before you leave, you will see an option to purchase this when you're buying your Freely policy.
If you're adding a Daily Boosts while you're away, you'll need follow these steps using the Freely app:
If the change was made successfully, you will receive an updated Certificate of Insurance via email to your nominated email address.
To extend the duration of your policy, you will need to use the Freely app. The steps to extend duration of your trip:
If the change was successful, you will receive an updated Certificate of Insurance via email to your nominated email address.
You can easily file a claim within the app. Navigate to your trip by tapping "My Trips" at the bottom of the screen. Then tap "make a claim" on your selected trip and follow the flow.
If you don't have the app, to file a claim with Freely, you can follow these steps:
Once your claim has been submitted, you will receive an email with your claim number. Please allow up to 10 business days for our Claims Team to assess your claim and reach out to you.
Yes, you can buy a policy while you're already travelling. However, please note that there is no cover under any section of the policy for any event that has occurred already or that arises within the first 3 days of buying the policy while you're travelling.
Yes, there is a cooling-off period. If you cancel your policy within the 21-day cooling-off period from the original date of issue, you may be eligible for a full refund. However, if you cancel your policy outside of the cooling-off period, you may receive a partial refund.