What's covered in the Freely Explorer Plan
There are certain things that really should be covered when you go away, so we've grouped them into our Explorer Plan to make it easier for you.
Just a few simple steps and you’re Freely to go.
There are certain things that really should be covered when you go away, so we've grouped them into our Explorer Plan to make it easier for you.
We provide coverage for overseas medical expenses, including hospital expenses for approvable claims. If things go really wrong, we can help with emergency repatriation or evacuation to bring you home.
Only applies to Overseas Explorer Plan
If you need to amend, delay or cancel your trip, we can help smooth out bumps in your travel plans. You can even increase your cancellation coverage in increments of $1,000 by paying additional premiums.
Build on your Explorer Plan by adding Trip Extras to get greater protection for your personal belongings, and enhanced delay and cancellation coverage. You can also toggle on Daily Boosts to get coverage for certain activities, from motorbike riding to adventure sports – and toggle them off when your plans change!
Booking a trip? Get a quote in minutes with the Freely app for your next adventure.
We know accidents can sometimes happen while you're away, so we’ve made it easier to submit a claim with the Freely app.
For example, if you unexpectedly get the chance to go skiing, you can use our app to add a Snow Sports Boost – in real time!
With our built-in SOS feature, you'll receive geo-specific safety alerts in near real time.
Get in-app support while you're on your trip with 24/7 access to our medical and emergency specialists.
Got questions? Get help by speaking with our support team via live chat every day 7am–7pm (AEST/AEDT).
Answers to some of the most common queries we get are outlined below, but if you're still scratching your head over something Freely-related, jump across to our FAQs page and see if it's been answered.
Travel insurance is important because it provides protection and assistance in case unexpected events occur during your trip. It can cover a wide range of situations such as medical emergencies, trip cancellations or interruptions, lost or stolen belongings, and even emergency medical evacuation while you're travelling. Yes, it's an extra cost – but the cost of not having insurance can often be a lot higher.
To get a quote on our website, follow the steps below:
To get a quote on the Freely app, follow the steps below:
Please note that the specific steps may vary slightly depending on the version of the app and your device's operating system.
You can obtain quotes and buy policies using our website. However, to adjust your policy after purchasing or while you're travelling (such as adding a Daily Boost on the go), you will need to download the Freely app.
Yes, you can buy a policy while you're already travelling. However, please note that there is no cover under any section of the policy for any event that has occurred already or that arises within the first 3 days of buying the policy while you're travelling.
Yes, Freely offers a 21-day cooling-off period. If you cancel your policy within 21 days of the original date of issue, you may be eligible for a full refund. If you cancel your policy outside of the cooling-off period, you may receive a partial refund.
Yes, Freely offers COVID-19 coverage in our Domestic and Overseas Explorer Plans such as:
1. Pre-departure cancellation
2. Illness or hospitalisation (Overseas Explorer Plan only)
3. Repatriation (Overseas Explorer Plan only)
Please note that the specific coverage and conditions may vary depending on the policy type and other factors.
To read our full FSG/PDS, click here.