Someone wise once said it’s never too early to plan your next trip. We’d love to travel with you.
We’ve covered over 300,000 Australians visiting destinations around the world – and counting.
Here are some of the reviews travellers have left for us (we read them all, by the way) and the awards we've been recognised for.
My policy was as good a value as I could source. It became especially good value when, for the first ever, I needed to lodge a claim. The claim form didn't fully cover my needs but when I rang Freely, the customer service was very kind and helpful. Response to my claim and subsequent payment was so prompt and fair. I will definitely use Freely again.
3rd time using Freely for a ski trip and couldn’t be happier. Bugs with the App from last year have been ironed out and this time was great. The daily boost concept, and flexibility it offers especially for skiers is, in my opinion, an industry leader.
Thank you for accepting a couple over 80, not many companies will. Fortunately we did not require your assistance on our Kimberely cruise which was fantastic. Will insure with you next time. Many thanks.
Freely offers a refreshing point of difference in travel insurance. During a recent trip to Greece I needed emergency dental treatment and feared the worst. However Freely's easy no nonsense process made it surprisingly easy to understand my policy and lodge a claim that was paid out without any drawn out enquiries or requests for more information. Highly recommended.
We’re currently in the process of claiming for an injury while travelling in France. The acid test of good insurance is being overseas and injured and in need of assistance. Freely uses World Travel Protection to manage medical assistance and I have to say it’s been outstanding help. Everyone spoken to has been more than helpful. We had an approval to travel business class in half a day and were called personally by the staff to talk us through the approval and ticketing options. Having been through this process with another insurer a few years ago I know first hand that it was a difficult and stressful experience on that occasion.
The travel insurance was affordable. We knew that if something seriously happened we could easily get in touch with somebody from Freely to discuss it with. That fact was a huge peace of mind. The other feature we really loved about Freey Travel Insurance was when you fill out the form there were numerous medical conditions included and you just had to tick which ever applied to you with out any other cost.
Travel insurance is good value for money. I had an accident on my trip. Making a claim for my hospitalisation was straight forward with my Freely travel insurance. I had a receipt from the hospital and doctor, and they paid the bill. I would buy this insurance again.
Purchased for a recent trip, was great online site and competitive pricing. Downloaded the app for the trip and had everything I needed. Great to deal with and have recommended to friends.
Easy to contact by phone an Australian call centre. Responded to queries about details of cover clearly and promptly before travel. Rapid resolution of a major claim.
It's one of the most customisable policies we've seen, which means you'll only pay for the cover that you need.
Most insurers offer a degree of customisation, but none match Freely in terms of real time adjustments to coverage levels.
It was laid out in plain English that I understood,It was value for money more than any other insurance company, I will recommend and use again this company Freely insurance.
Replies to any of my emails were always prompt and helpful. I am thankful that Freely waited the several months for me to submit my full claim; I was so unwell there for a time and it took several months to be well enough to email my claim through.
Easy sign up. Better rates than other insurers. No fuss.
So lovely and easy to deal with. I havnt had to claim but have a traveller with a medical condition and they were awesome during the quote process and the price was also great.
Fantastic. I had a massive claim and it was never an issue.
Great value for what is included. Love the option of adding on while I'm away.
So easy & a great price!
Great prices have used them 3 times.
Insurance is something that you never want to use but in the case you do, you want to know they are on your side. I chose a Freely Policy due to its flexibility. We were skiing and this policy allows you to insure only the days you are skiing, or other activities you are doing. The sign up process is very easy and I liked a lot of the features, like being able to contact a doctor. I have paid ridiculous amounts on doctor call out fees in the past. This is a free service on the app. I also liked the fact that they were reasonably priced and are backed by Zurich.
Freely are legitimate and trustworthy, was worried about this when making a claim, but they honoured the policy and paid us when we had a huge dilemma after a flight cancellation turned into a 5 day drama involving thousands of dollars lost. Would recommend taking photos of everything! Including receipts. This all helped with the claim.
This is the best travel insurance app, it makes it so easy. I can’t believe it took so long for a company to do this.
I found the policy easy to negotiate & simple to follow. Very reasonable compared to other suppliers.
Easy application, well written documentation, easy to follow app.
Freely has been awarded by some of Australia's most recognised and respected consumer comparison and review platforms. Here are some of our most recent travel insurance award wins:
- 2026 Product Review Award winner for travel insurance, as voted by the Product Review community
- WeMoney 2026 Winner – Best for Flexibility
- WeMoney 2026 Winner – Mobile App of the Year
- Canstar 2025 – Most Satisfied Customers, Travel Insurance
- Highly Commended – Finder Awards 2025, Value Travel Insurance
- Mozo Experts Choice 2025 — Exceptional Value Essential Travel Insurance
Before buying a policy, some travellers want a few things cleared up: who's behind Freely travel insurance, who underwrites it, how claims are handled, and what isn't covered. Those questions are answered below.
