What kind of COVID-19 coverage do you get with Freely?

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If you buy a policy when your trip is less than 21 days away, your level of COVID-19 cover will be affected, so please read the below information carefully and contact us if you have any questions.

OVERVIEW

Freely COVID-19 Cover

Pre-departure cancellation

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Only eligible for trips booked 21+ days prior to your day of departure.

Illness or hospitalisation

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If you fall ill with COVID-19 overseas and require medical assistance and treatment, we will provide coverage.

Quarantine while travelling

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If you fall ill with COVID-19 overseas, you can claim quarantine costs while having to stay put in your destination (limits apply).

Need to return home

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If you catch COVID-19 overseas and need to be repatriated, we will help pay your costs.

What we don't cover

Border closures

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When you incur expenses as a result of a government authority imposing closure orders on cross area, border, region or territory travel, you will not be covered.

Places we're not allowed

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If a country has ‘Do not travel’ advice on smartraveller.gov.au due to its COVID-19 situation, you will not be covered for COVID-19-related claims made there.

Mandatory quarantine

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When you incur expenses as a result of a government authority imposing quarantine or isolation orders on cross, area, border, region or territory travel, you will not be covered.

Multi-night cruises

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We will not cover COVID-19-related claims for multi-night cruise travel.

Get COVID-19 cover for your next trip

Receive COVID-19 Cover as part of your Freely Essentials policy on your next trip.

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We've bundled up the Essentials

There are certain things that really should be covered when you go away, so we've grouped them into our Overseas Essentials plan to make it easier for you.

From $4 per day~

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International & Domestic
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Medical (International only)

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Overseas Dental (International only)

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Passport & Travel Documents (International only)

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Emergency Evacuation

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Emergency Repatriation

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Personal Liability

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Accidental Death & Disability

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Cancellation and amendment

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COVID-19 Cover

Emergency Assistance
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24/7 Emergency & Medical Support

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24/7 Customer Service

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In-App Travel Safety Alerts

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In-App COVID-19 Updates

Why choose Freely

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Only pay for the cover you need.

If your plans change, change your plan, with the flexibility to adjust your cover, even while you're away!

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Connect to real humans
anytime, anywhere

Got questions? Our team of travel insurance experts are ready to answer your questions via a call or through Freely’s in-app chat. Make claims quickly and get a fast resolution.

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Make claims quickly and get a fast resolution.

It sucks when something goes wrong on your holiday, so we’ve made our claiming process quick and easy. Start it all on your phone, then get back to the good stuff.

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24/7 Emergency Assistance

Enjoy instant access to a highly qualified team of medical experts and crisis  specialists who are dedicated to looking out for you – wherever you are – with your on-trip policy.

LAST UPDATED 11 MAY 2022

Does your destination require a COVID-19 Insurance Confirmation certificate?

Some countries require arriving travellers to have proof of COVID-19 insurance coverage, which Freely provides for all destinations in question. Here are some of the countries that require a certificate:

Anguila

Aruba

The Bahamas

The British Virgin Islands

The Cayman Islands

Chile

Cambodia

Cuba

Curaçao

Egypt

Indonesia

Jamaica

Singapore

Jordan

Saint Maarten

Thailand

Turks & Calcos

Philippines

Frequently Asked Questions

If I contract COVID-19

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip

Will Freely's Essentials Cover apply if I’m diagnosed with COVID-19 in Australia before my trip?

Will Freely's COVID-19 travel insurance benefit cover me if I am diagnosed with COVID-19 while travelling and need to self-isolate?

Will Freely's COVID-19 travel insurance benefit cover me if I’m diagnosed with COVID-19 while travelling and need medical treatment?

Will Freely's COVID-19 travel insurance benefit cover me if I am diagnosed with COVID-19 overseas and need to be repatriated to Australia?

Will Freely's Essentials Boost provide cover if I die because of COVID-19 during my trip?

if a non-travelling relative or business partner contracts COVID-19 

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip.

Will Freely’s COVID-19 travel insurance benefit cover me to amend or cancel my trip if a non-travelling relative or business partner contracts COVID-19 and their condition is deemed “life threatening” by a medical practitioner?

Will Freely’s COVID-19 travel insurance benefit cover me if my trip is disrupted or needs to be cancelled because a non-travelling relative or business partner has died from COVID-19?

if I’m a close contact of a COVID-19 case

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip.

Will Freely's COVID-19 travel insurance benefit cover me if I need to quarantine or self-isolate because I am deemed a close contact of someone diagnosed with COVID-19 by a local public health authority?

Other COVID-19 related FAQs

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip.

Will Freely's COVID-19 travel insurance benefit apply if I’m an essential healthcare worker and my leave is revoked because of COVID-19 prior to departure?

Will Freely's COVID-19 travel insurance benefit cover me if I am subject to mandatory quarantine or self-isolation requirements upon entry to a country?

Will Freely’s COVID-19 travel insurance benefit cover me if I want to cancel or amend a trip to a country with ‘Do not travel’ advice on smarttraveller.gov.au related to COVID-19, or new restrictions or border closures imposed by any government due to COVID-19?

Will Freely's COVID-19 travel insurance benefit cover me if my prepaid holiday activity is cancelled or shut down because of an outbreak of COVID-19 on the premises?

Will Freely's Essentials Cover apply if my prepaid accommodation is shut down because of a COVID-19 outbreak on the premises and hygiene measures are required?

Will Freely's Essentials Cover apply if the person I was due to stay has COVID-19 and I can no longer stay with them?

Will Freely's Flight Inconvenience Bundle apply if COVID-19 causes temporary delays to my transport?

Will Freely's Flight Inconvenience Bundle apply if COVID-19 causes the delay, cancellation or rerouting of my prepaid scheduled transport and I need to catch up with a prepaid transport connection?

The travel app that’s got your back

Take the sting out of those broken dreams – with our Essentials Product, you can travel with peace of mind.

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With Freely, you know you're in good hands. The Freely product is underwritten by Zurich.