What COVID-19 coverage do you get with Freely?

We’ve put together a comprehensive Q&A below. However we appreciate there’s a lot to take in so don’t hesitate to chat to us in the app or call us with your questions.

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While our COVID-19 cover offers some great benefits not everything is covered. If you buy a policy when your trip is less than 21 days away, this affects your level of COVID-19 cover, so please read the below carefully or contact us with questions.

Last updated: 23 February 2022

Freely coverage whilst travelling in Australia, New Zealand and Internationally.

Pre-trip questions for travel for trips to all destinations

The below questions are related to how our Freely COVID-19 coverage applies before your trip, including our cancellation or amendment benefit.

Will Freely’s COVID-19 benefit cover me if I’m diagnosed with COVID-19 and need to cancel my trip? 

Will Freely's COVID-19 benefit cover me if my leave is revoked because of COVID-19 and I can’t travel?

Will Freely's coronavirus travel insurance benefit cover me if I test positive to COVID-19 at the airport/port and I am denied boarding when leaving Australia?

Pre-Trip or On-Trip questions for travel for trips to all destinations

The below questions relate to our Freely COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip.

Will Freely's COVID-19 benefit cover me to amend or cancel my trip if a non-travelling relative or business partner is diagnosed with COVID-19 and their condition is deemed “life threatening” by a medical practitioner?

Will Freely's COVID-19 benefit cover me if my non-travelling relative or business partner passes away from COVID-19 and my trip is then disrupted or needs to be cancelled?

Will Freely's COVID-19 benefit cover me if I want to cancel or amend a trip to a country that has been issued with a “Do not travel” warning, new restrictions or border closures?

Will Freely's COVID-19 benefit cover me if I need to quarantine or self-isolate because I am deemed a close contact of someone diagnosed with COVID-19?

Will Freely's COVID-19 benefit cover me if I need to quarantine or self-isolate because I am deemed a close contact of someone diagnosed with COVID-19?

Will Freely's COVID-19 benefit cover me if I am diagnosed with COVID-19 while travelling and need to extend my stay so I can self-isolate?

Will Freely's COVID-19 benefit cover me if I’m diagnosed with COVID-19 while travelling overseas and need medical treatment?

Will Freely's COVID-19 benefit cover me if I am denied entry into a country because of government-imposed restrictions?

Will Freely's COVID-19 benefit cover me if I am subject to mandatory quarantine or self-isolation requirements upon entry to a country?

Will Freely's coronavirus travel insurance benefit cover me if I am diagnosed with COVID-19 overseas and need to be repatriated home to Australia?

Pre-trip or on-trip questions for trips within Australia and New Zealand only

The below questions relate to our COVID-19 benefit and how it applies to pre- and on-trip scenarios for trips within Australia and New Zealand.

Will Freely's COVID-19 benefit cover me if my prepaid holiday activity is cancelled or shut down because of an outbreak of COVID-19 on the premises?

Will Freely's COVID-19 benefit cover me if the person I was going to stay with is diagnosed with COVID-19?
Yes, but only for trips in Australia and New Zealand.

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Destination-based questions

The questions listed below talk about our Freely's COVID-19 benefit and how they apply to specific destinations in relation to COVID-19 scenarios.

Will Freely's overseas medical expenses cover apply if I’m diagnosed with COVID-19 during my journey?

Will Freely's additional expenses cover apply if I’m diagnosed with COVID-19 and required to self-isolate then and there before continuing my trip?

Will Freely's additional expenses cover apply if I am ordered to quarantine by a local public health authority because I am deemed a close contact of a COVID-19 case while on my trip?

Will Freely's additional expenses cover apply if I die because of COVID-19 during my trip?

Will Freely's additional expenses cover apply if the person I was due to stay with in Australia or New Zealand has COVID-19 and I can no longer stay with them?

Will Freely's additional expenses cover apply if my prepaid accommodation in Australia or New Zealand is shut down because of a COVID-19 outbreak on the premises and hygiene measures are required?

Will Freely's amendment or cancellation costs cover apply if I’m diagnosed with COVID-19 in Australia prior to departure/pre-trip?

Will Freely's amendment or cancellation costs cover apply if I am ordered to quarantine by a local public health authority in Australia because I’m deemed a close contact of a COVID-19 case prior to departure/pre-trip?

Will Freely's amendment or cancellation costs cover apply if I’m an essential healthcare worker and my leave is revoked because of COVID-19 prior to departure/pre-trip?

Will Freely's amendment or cancellation costs cover apply if I’m diagnosed with COVID-19 in Australia prior to departure/pre-trip?

Will Freely's additional expenses cover apply if the person I was due to stay with in Australia or New Zealand has COVID-19 and I can no longer stay with them?

Will Freely's amendment or cancellation costs and/or additional expenses benefit cover apply if my non-travelling relative or business partner in Australia or New Zealand is diagnosed with life threatening COVID-19 and I need to alter my trip?

Will Freely's additional expenses cover apply if the person I was due to stay with in Australia or New Zealand has COVID-19 and I can no longer stay with them?

Will Freely's travel delay cover apply if COVID-19 causes temporary delays to my transport?

Will Freely's missed connections cover apply if COVID-19 causes the delay, cancellation or rerouting of my prepaid scheduled transport and I need to catch up with a prepaid transport connection?

Handy tips

Travel safely during the COVID-19 pandemic
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1. Check travel restrictions and safety alerts.

Always follow Australian Government advice from Smartraveller before you start making plans. It’s a whole new world of travel out there, and things can change in an instant, so make sure you’re always on top of the latest developments.

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2. Setup your Freely trip before you go.

You can create a new Trip in the Freely app, add Boosts to your Trip for additional coverage and make sure you’ve purchased all your Trip-Wide Boosts before you leave. Pay-per-day Boosts can be purchased either before, or during, your trip.

You can create a new Trip in the Freely app, add Boosts to your Trip for additional coverage and make sure you’ve purchased all your Trip-Wide Boosts before you leave. Pay-per-day Boosts can be purchased either before, or during, your trip.

You can create a new Trip in the Freely app, add Boosts to your Trip for additional coverage and make sure you’ve purchased all your Trip-Wide Boosts before you leave. Pay-per-day Boosts can be purchased either before, or during, your trip.

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3. Stay informed and safe when you’re travelling.

Freely uses your location to keep an eye on what’s brewing nearby, and we’ll alert you to stuff like COVID outbreaks, political unrest, catastrophic weather conditions and more. Make sure you have Location & Notifications enabled in Settings.

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