What kind of COVID-19 coverage do you get with Freely?

Warning icon

If you buy a policy when your trip is less than 21 days away, this affects your level of COVID-19 cover and additional excesses may apply, so please read the below carefully or contact us with questions.

OVERVIEW

Freely COVID-19 Cover

Pre-departure cancellation

checkmark

Only eligablle for trips booked 21+ days prior to your day of departure.

Illness or hospitalisation

checkmark

If you fall ill with COVD-19 overseas and need Medical assistance and treatment while overseas.

Quarantine while travelling

checkmark

You can claim additional accomodation and/or cancellation while having to stay put in your destination, limits apply.

Need to return home

checkmark

If you catch COVID-19 overseas and need to be repatriated, these costs may be covered.

What we don't cover

Border closures

checkmark

Where a government authority imposes closure orders on cross area, border, region or territory travel.

Places we're not allowed

checkmark

For COVID-19 related claims while travel to a country with ‘do not travel’ advice on smartraveller.gov.au

Mandatory quarantine

checkmark

Where a government authority imposes quarantine or isolation orders on cross area, border, region or territory travel.

Multi-night cruises

checkmark

We will not cover COVID-19 related claims while travelling on a multi-night cruise.

Get COVID-19 cover for your next trip

Recieve COVID-19 Cover as part of your Freely Essentials policy on your next trip

We've bundled up the Essentials

There are certain things that really should be covered when you go away, so we've grouped them into our Overseas Essentials plan to make it easier for you.

From $4 per day~

Purchase your policy in minutes

Overseas Essentials 
Tick icon

Overseas Medical

Tick icon

Overseas Dental

Tick icon

Emergency Evacuation

Tick icon

Emergency Repatriation

Tick icon

Personal Liability

Tick icon

Accidental Death & Disability

Tick icon

Passport and Travel Documents

Tick icon

COVID-19 Cover

Emergency Assistance
Tick icon

24/7 Emergency & Medical Support

Tick icon

24/7 Customer Service

Tick icon

In-App Travel Safety Alerts

Tick icon

In-App COVID-19 Updates

Why choose Freely

Toggle icon
Overseas Essentials 

If your plans change, change your plan, with the flexibility to adapt your cover in near real time within the app.

customer service icon
Connect to real humans
anytime, anywhere

Got questions? We've here to help with a team of travel insurance nerds, ready to answer your questions via in-app chat or call.

document icon
Get quick claims & fast resolution

It sucks when something goes wrong on your holiday, so we've made our claiming process quick and easy. Start it all on your phone, and get back to the good stuff.

clock icon
24/7 Emergency Assistance

Enjoy instant access to a highly-qualified team of medical experts and crisis specialists all dedicated to looking out for you, wherever you are with your on-trip policy.

LAST UPDATED 11 MAY 2022

Does your destination require a COVID-19 Insurance Confirmation certificate?

Some countries require proof of COVID-19 insurance coverage from arriving travellers.  Freely provides you with confirmation of COVID-19 coverage for all required destinations.  Here are some of the countries that require a certificate are listed below:

Anguila

Aruba

The Bahamas

The British Virgin Islands

The Cayman Islands

Chile

Cambodia

Cuba

Curaçao

Indonesia

Jamaica

Jordan

Saint Maarten

Turks & Calcos

Egypt

Philippines

Singapore

Thailand

Frequently asked Questions

If I contract COVID-19

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip

Will Freely's Essentials Cover apply if I’m diagnosed with COVID-19 in Australia before my trip?

Will Freely's COVID-19 travel insurance benefit cover me if I am diagnosed with COVID-19 while travelling and need to self-isolate?

Will Freely's COVID-19 travel insurance benefit cover me if I’m diagnosed with COVID-19 while travelling and need medical treatment?

Will Freely's COVID-19 travel insurance benefit cover me if I am diagnosed with COVID-19 overseas and need to be repatriated to Australia?

Will Freely's Essentials Boost provide cover if I die because of COVID-19 during my trip?

if a non-travelling relative or business partner contracts COVID-19 

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip.

Will Freely’s COVID-19 travel insurance benefit cover me to amend or cancel my trip if a non-travelling relative or business partner contracts COVID-19 and their condition is deemed “life threatening” by a medical practitioner?

Will Freely’s COVID-19 travel insurance benefit cover me if my trip is disrupted or needs to be cancelled because a non-travelling relative or business partner has died from COVID-19?

if I’m a close contact of a COVID-19 case

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip.

Will Freely's COVID-19 travel insurance benefit cover me if I need to quarantine or self-isolate because I am deemed a close contact of someone diagnosed with COVID-19 by a local public health authority?

Other COVID-19 related FAQs

The below questions relate to Freely’s COVID-19 benefit and how it applies to different scenarios that may occur either before or on your trip.

Will Freely's COVID-19 travel insurance benefit apply if I’m an essential healthcare worker and my leave is revoked because of COVID-19 prior to departure?

Will Freely's COVID-19 travel insurance benefit cover me if I am subject to mandatory quarantine or self-isolation requirements upon entry to a country?

Will Freely’s COVID-19 travel insurance benefit cover me if I want to cancel or amend a trip to a country with ‘Do not travel’ advice on smarttraveller.gov.au related to COVID-19, or new restrictions or border closures imposed by any government due to COVID-19?

Will Freely's COVID-19 travel insurance benefit cover me if my prepaid holiday activity is cancelled or shut down because of an outbreak of COVID-19 on the premises?

Will Freely's Essentials Cover apply if my prepaid accommodation is shut down because of a COVID-19 outbreak on the premises and hygiene measures are required?

Will Freely's Essentials Cover apply if the person I was due to stay has COVID-19 and I can no longer stay with them?

Will Freely's Flight Inconvenience Bundle apply if COVID-19 causes temporary delays to my transport?

Will Freely's Flight Inconvenience Bundle apply if COVID-19 causes the delay, cancellation or rerouting of my prepaid scheduled transport and I need to catch up with a prepaid transport connection?

The travel app that’s got your back

Take the sting out of those broken dreams – with our Essentials Product, you can travel with peace of mind.

To get a quote and purchase your policy in minutes

Image of Freely in-app add a trip function
You're in good company.

With Freely, you know you're in good hands. The Freely product is underwritten by Zurich and provided by Cover-More.

provided by covermore a company of zurich