Make a claim

Making a claim is quick and easy using the Freely app or online. If you're having trouble, reach out using the in-app chat or over the phone and we can walk you through the process.

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Go to the claims tab in your app.
Tell us what happened and submit your claim.
Gather your evidence and supporting documentation.
Download our online claims form using the link below.
Download claims form
Fill in the form on your computer or by printing it out.
Email a PDF or scanned copy of the form to

someone from our claims team will be in touch with you soon.

What happens next?

We'll contact you soon to let you know what supporting details we need to move your claim along, such as receipts and police reports.

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Step One

Day One: Your claim is received by the Freely team.

Step Two

Days 2-3: We'll start processing your claim 48-72 hours later, and will be in touch regarding any supporting documentation we require.

Step Three

Week 1-2: Within one to two weeks from there, your claim will be processed and you will be notified of the outcome.

Need help cancelling your policy?

Don't have the app? No problem. Our friendly customer support team will be happy to assist you.

Calling from overseas?: +61 2 8907 5085
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Emergency Assistance
(anytime, anywhere)

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