Make a claim

Time to put your travel insurance to use?

Making a claim is quick and easy from within the Freely app or online.

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How to start a claim in our app

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Download the Freely app here if you haven't already then go to the claims tab.

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Tell us what happened.

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Upload your evidence and supporting documents and submit your claim.

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How to start a claim online

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Fill in the form on your computer or by printing it out.

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Gather your evidence and supporting documents then email a PDF or scanned copy of the form to claims@gofreely.help

What happens next?

That's all we need from you for now – hold tight while we take a look. Please allow up to 10 business days for us to initially respond to your claim.