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Make a claim

Make a claim

Time to put your travel insurance to use?

Making a claim is quick and easy from within the Freely app or online.

How to start a claim in our app

Download the Freely app here if you haven't already then go to the claims tab.

Tell us what happened.

Upload your evidence and supporting documents and submit your claim.

How to start a claim online

Download our claims form here.

Fill in the form on your computer or by printing it out.

Gather your evidence and supporting documents then email a PDF or scanned copy of the form to claims@gofreely.help

What happens next?

That's all we need from you for now – hold tight while we take a look. Please allow up to 10 business days for us to initially respond to your claim.

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Freely acknowledges the Traditional Custodians of Country throughout Australia and recognises their continuing connection to land, sea and community. We pay our respect to Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Always was, always will be Aboriginal land.
© Copyright 2024 | Freely is backed by Cover-More, a Zurich Company.

Limits, sub-limits, conditions and exclusions apply. Freely is a brand of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713), who administers the Freely Travel Insurance Product and Cancellation plan on behalf of the product issuer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance. For information on the Target Market and Target Market Determination for this product, visit our TMD page.

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