Holiday coming up? Wherever you’re off to next, get 20% off your Freely travel insurance! Use code HELLOFRESH20 at checkout.

Discount only applies to the premium paid, including any boosts or upgrades, for any new Freely Travel Insurance policy initiated and purchased through Freely and cannot be combined with any other discount or used in conjunction with any other Freely offer. Discounts can be withdrawn or changed at any time without notice.

Booking a trip? Get a quote in minutes with the Freely app for your next adventure.
We know accidents can sometimes happen while you're away, so we’ve made it easier to submit a claim with the Freely app.
For example, if you unexpectedly get the chance to go skiing, you can use our app to add a Snow Sports Trip Extra – in real time!
With our built-in SOS feature, you'll receive geo-specific safety alerts in near real time.
Get in-app support while you're on your trip with 24/7 access to telehealth and our medical and emergency specialists.
Got questions? Get help by speaking with our support team via live chat every day 7am–7pm (AEST/AEDT).
Build on your plan by adding Trip Extras to get on-the-go cover for activities, from motorbike riding to adventure sports, as well as greater protection for your personal belongings and enhanced cancellation and amendment coverage.







We’ve tried our best to mind-read and pre-empt the questions you might ask, but if you're keen to chat to someone in our team, you can contact us.
When you get to the final page of checkout, simply add code HELLOFRESH20 to the promo code field. Your 20% discount will then be applied. The discount applies to all Freely policies initiated and purchased through Freely through to 11:59pm (AEDT) on 28 Feb 2026.
Yes, you can get a quote and buy a Freely policy through our website, without downloading the Freely app.
But to be able to access and adjust your policy – and to toggle Daily Boosts on and off – you will need to download the Freely app.
Travel insurance is important because it can provide a layer of protection and assistance in the case that an unexpected event occurs on your trip.
Travel insurance can offer cover for a wide range of situations, such as medical emergencies, trip cancellations or interruptions, lost or stolen belongings, and even emergency medical evacuation while you're travelling. Freely covers 75+ adventure activities as standard, with 24/7 emergency assistance and telehealth access included in all our overseas plans.
Yes, it's an extra cost – but the cost of not having insurance can often be a lot higher.
Yes, a 21-day cooling off period applies to Freely policies. If you cancel within this period and haven't made a claim, you may be eligible for a full refund. If you cancel outside the cooling-off period, a partial refund may apply. Refer to the PDS for full conditions.
Yes. Freely automatically includes some pre-existing medical conditions, subject to criteria in the PDS. Other conditions require assessment and may carry an additional premium. You'll be asked about medical conditions during the quote process — refer to the existing medical conditions page and the PDS for the full list.