Two hikers with backpacks stepping on rocky terrain with mountains and a cloudy sky in the background.
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Bloomberg logoFinder.com.au logoThe Times logoForbes logoWe Are Explorers logo

New to freely? We’re glad you’re here

Hey there, welcome to Freely – we’re a travel insurance and safety app that puts trip and belongings cover, 24-hour medical and emergency support and live chat with our team in the palm of your hand.

With our bundled plan and optional add-ons, you only pay for what you need and can adjust your policy on the go. And thanks to your friend, you can enjoy 15% off your next policy with us!

There’s a lot of detail to unpack in the above, so refer to and read the Combined FSG/PDS for more information. To learn about the Target Market for this product, you can read our TMD. ~ Medical and dental cover will not exceed 12 months from onset of the illness or injury.

Helpful Tip:
Your 15% discount will be automatically applied at checkout (woohoo!)
A car driving down a snowy road lined with snow covered trees

Only pay for the extra cover you need on the days you actually need it.

Hand holding a smartphone displaying the Freely app screen with a person swimming in the water, with a crowded beach and rocky shoreline in the background.

Update your policy on your trip so you can embrace travel spontaneity.

Person wearing a beanie and scarf looking at a phone at sunset with mountain silhouettes in the background.

Get 24/7 access to our medical and emergency specialists.

Here’s what our travellers have to say about us

Freely are legitimate and trustworthy… they honoured the policy and paid us when we had a huge dilemma after a flight cancellation turned into a five‑day drama.

Cherrybasket
App store review, Aug 2025

Great value for what is included. Love the option of adding on while I'm away.

Christine P.
App store review, Mar 2026

I always take out this insurance. It's affordable and flexible. The chat has always been prompt and helpful

Kjhd3976
App store review, Jan 2026

Very easy, no fuss process. Very happy.

Greg J.
App store review, Nov 2025

Great prices have used them 3 times.

Karen L.
App store review, Nov 2025

I want to thank the lovely people who were so patient and helpful with helping me set up our travel insurance through the app. Thank you so much.

Marion A.
App store review, Feb 2026

So easy & a great price!

Tracey O.
App store review, Jan 2026

App features

Get a quote

Booking a trip? Get a quote in minutes with the Freely app for your next adventure.

Easy-to-submit claims

We know accidents can sometimes happen while you're away, so we’ve made it easier to submit a claim with the Freely app.

Add Trip Extras

For example, if you unexpectedly get the chance to go skiing, you can use our app to add a Snow Sports Trip Extra – in real time!

Safety alerts

With our built-in SOS feature, you'll receive geo-specific safety alerts in near real time.

Medical and emergency assistance

Get in-app support while you're on your trip with 24/7 access to telehealth and our medical and emergency specialists.

Chat support

Got questions? Get help by speaking with our support team via live chat every day 7am–7pm (AEST/AEDT).

Build and adjust your policy

Build on your plan by adding Trip Extras to get on-the-go cover for activities, from motorbike riding to adventure sports, as well as greater protection for your personal belongings and enhanced cancellation and amendment coverage.

What cover are you after?

freely's mission

As part of our continued efforts to give back to people, places and the planet, we donate 1% of our revenue to environmental and social initiatives we feel passionate about.

Still got questions?

We’ve tried our best to mind-read and pre-empt the questions you might ask, but if you're keen to chat to someone in our team, you can contact us.

What are the Terms and Conditions?
How do I redeem my 15% discount code?
I'm already travelling and forgot to buy insurance. Can I buy it now?
When can I add the Trip Extras to my policy?
When can I add Daily Boosts to my policy?
Can I still use Freely without downloading your app?