Our overseas plans include cover for loss, theft or damage to your luggage, as well as lost or stolen money.
In many parts of Europe, travellers can get pickpocketed, robbed or mugged. It’s not a great experience but the Freely team can help you 24-hours a day if it happens to you (via the Freely app or by calling our emergency assistance number).
If your things are stolen, you need to report it to Freely (and the local authorities wherever you are) as soon as possible (within seven days). A copy of the relevant report needs to be submitted when you make a claim. As always, we will carefully review your claim to see if it qualifies for cover and meets the terms and conditions of your policy.
For more detail, be sure to read the PDS.